Due Diligence
Top Planning Tips
- Budget - This will determine your choices, so try to have a clear idea of how much you would like to spend. Don't forget to factor in the cost of installation.
- Plan - Think about the layout of your bathroom and be realistic when it comes to available space. How would you like your bathroom to look and feel, who else uses it and how much time do you spend in there?
- Size matters - Check the dimensions thoroughly. Need a hand > visualise product dimensions in augmented reality here. For completeness and the most accurate measurements contact our supplier partners directly. You should also consider the route the bath will take to get into the bathroom.
- Compatibility - You may want to consider seeking advice from a professional plumber on your water system, to help you choose the most suitable products.
- Installation - We strongly recommend booking installers once you have received your goods in full. For installation advice please contact our supplier partners directly.
Delivery & Returns
Delivery
- FREE delivery for all orders over £500. Orders under £500 will be subject to a £15 charge. Ireland may be subject to additional charges.
- 5-10 days delivery on most items, subject to stock availability and supplier. Bespoke orders, painted baths and plated brassware finishes on brassware may take up to 5 weeks. Please contact us to check lead times before placing your order.
- We understand that convenience is key. After your order has been processed one of our courier partners will be in touch to arrange a suitable delivery date and time for your bath.
- We strongly recommend that at least 2 able-bodied persons are available to receive the delivery of larger items, such as baths, and carry the goods inside.
- Visit our delivery page for further details.
Returns
- We have a 14 day returns policy, providing the item is in the same condition that you received it in; unused and in its original unopened packaging. Restocking fees may apply, up to the value of 25%.
- Bespoke orders cancelled after 48 hours may be subject to a £15 fee. Additional fees may apply for larger orders, such as baths. You are responsible for any carriage costs incurred in returning orders to our supplier.
- Goods manufactured to customer specifications cannot be cancelled or refunded once production begins. All bespoke custom-made orders should be cancelled within 24 hours of placing an order to avoid disappointment.
- Delivery charges are non refundable and some orders may be subject to restocking fees.
- Visit our refunds & cancellations page for further information.
FAQs
Visit our FAQs for further info.
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