Delivery
ORDER CONFIRMATION
As soon as you place your order we will pre-authorise your card, however your card will not be charged. We will first contact our supplier to confirm that the product you have ordered is available for purchase and shipment.
Once we receive this assurance we will process the payment and your order will be dispatched. If the product is unavailable or we encounter any delay we will contact you to let ad use on lead times and future availability. Should you wish to cancel your order we will void the pre-authorisation and your funds will remain in your account.
Please note, orders placed after 4pm, at weekends, or on English Bank holidays will be treated as being placed on the next working day.
DELIVERY COST
FREE delivery on all orders over £750 (Ireland & Scotland may be subject to additional delivery charges). For orders under £750 there will be a £15.00 charge minimum.
ARRANGING DELIVERY
We understand the convenience is key, that's why we schedule our deliveries to suit your availability. Once your bath order is ready to be dispatched, one of our courier partners will contact you to arrange a suitable delivery date and time. Please ensure you leave us the best contact number for yourself, and note that our couriers only delivery between Mon - Fri.
It is important to note, we only offer a curb side delivery service. This service does not include set up or assembly of items or the removal of packaging materials. We strongly recommend that at least 2 abled bodied persons are available to receive the delivery of larger items, such as baths, and carry the goods inside. Please take this into consideration when arranging a delivery slot.
In order to operate safely a solid, flat surface will be required for delivery. Please make our courier services aware if you have any access restrictions to your property when arranging delivery. Our couriers can only delivery to ground floor locations and cannot manoeuvre pallets up steep inclines.
Please note, if you arrange a delivery time and you aren't there when the delivery team turn up, there may be a re-delivery charge of £30 payable.
DISPATCH TIME
PALLET DELIVERIES
The majority of our larger deliveries are usually dispatched within 5-10 working days, subject to stock availability. Supplier lead times will vary, please refer to product pages for further information or contact us.
Bespoke made to order products and plated brassware are not available for immediate dispatch and can take up to 5 weeks. Contact us before ordering if you would like a more accurate timescale.
Brassware and other smaller parcels are usually delivered within 2-3 working days, subject to stock availability. Brassware requiring a plated finish may take up to 5 weeks.
DAMAGED IN TRANSIT
We thoroughly inspect all of our products before they depart for delivery, and although our packaging incorporates specific design features to ensure that each product is supported and protected during transit, on the rare occasion items can be damaged.
Any visible damage, defects or any delivery shortages must be reported within 2 hours of receipt of the goods so that we can evaluate your claim. Please send clear photos of any damaged items to support@indulgentbathing.co.uk. We will open an insurance claim on your behalf providing this adheres to the above criteria and we will, at our option either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective.
We cannot accept a return under any circumstances if you have begun installation of the product. We can not be held responsible for any damages that occur after accepting delivery.
ACCEPTING DELIVERY
We advise that all goods are fully checked for obvious signs of damage by yourself or the person accepting the delivery on your behalf before signing for delivery.
By signing for delivery you are accepting that the goods arrived without any obvious external transit damage and subsequent claims for such damage will not be considered. Writing 'unchecked' or similar on the delivery note does not change this in any way. If the driver refuses to wait while you check the goods then you should refuse to accept delivery and contact us on 0333 090 2136 or email support@indulgentbathing.co.uk.
Any internal damage must be reported within 12 hours of receipt of the goods, as per the above. Subsequent claims for damage in transit after this period will not be considered.
