Tissino Hugo2 Heated Towel Radiator, Arabica

Top Planning Tips

• Budget - This will determine your choices, so try to have a clear idea of how much you would like to spend. Don't forget to factor in the cost of installation. 
  
  
• Plan - Think about the layout of your bathroom and be realistic when it comes to available space. How would you like your bathroom to look and feel, who else uses it and how much time do you spend in there? 
  
  
• Size matters - Check the dimensions thoroughly. Need a hand > visualise product dimensions in augmented reality here. For completeness and the most accurate measurements contact our supplier partners directly. You should also consider the route the bath will take to get into the bathroom. 
  
  
• Compatibility - You may want to consider seeking advice from a professional plumber on your water system, to help you choose the most suitable products.
  
  
• Installation - We strongly recommend booking installers once you have received your goods in full. For installation advice please contact our supplier partners directly.

Delivery

• FREE delivery for all orders over £750. Orders under £500 will be subject to a £15 charge. Ireland & Scotland may be subject to additional charges.
• 5-10 days delivery on most items, subject to stock availability and supplier. Bespoke orders, painted baths and plated brassware finishes on brassware may take up to 5 weeks. Please contact us to check lead times before placing your order.
• We understand that convenience is key. After your order has been processed one of our courier partners will be in touch to arrange a suitable delivery date and time for your bath.
• We strongly recommend that at least 2 able-bodied persons are available to receive the delivery of larger items, such as baths, and carry the goods inside.
• Visit our delivery page for further details.

Returns

• We have a 14 day returns policy, providing the item is in the same condition that you received it in; unused and in its original unopened packaging. Collection & return fees may apply, up to the value of 25%. 
• Bespoke orders cancelled after 48 hours may be subject to a £15 fee. Additional fees may apply for larger orders, such as baths. You may be responsible for any carriage costs incurred in returning orders to our supplier. This will include the initial delivery cost as well as the collection cost. 
• Goods manufactured to customer specifications cannot be cancelled or refunded once production begins. All bespoke custom-made orders should be cancelled within 24 hours of placing an order to avoid disappointment.
• Delivery charges are non refundable and some orders may be subject to return fees.
• Visit our refunds & cancellations page for further information.

FAQs

Visit our FAQs for further info.

CAST IRON

Use a solution of soapy water and apply with a soft cloth or sponge in a brushing motion. Do not use wire brushes, steel wool & abrasive sponge pads. Rinse thoroughly with water immediately after the application of cleaners and wipe the surface leaving it completely dry after the process. Do not allow cleaners to sit or soak on the surface and avoid dripping taps. It is important not to use acidic cleaners or sprays as this will affect the surface of the bath and may result in small brown particles building up on the enamel surface or staining.

UNWAXED COPPER, BRASS & NICKEL

Clean with warm soapy water and a nonabrasive cloth and dry immediately after use. Avoid dripping taps, sharp objects, the use of abrasive products and harsh chemicals. If the item has not been waxed, maintain the polished finish with the use of Autosol metal cleaner in accordance with the manufacturer’s instructions as and when required. Do not use the Autosol on nickel surfaces as this can be mildly abrasive which can wear through to the copper. We recommend checking the compatibaility of all other cleaning products before using on nickel surfaces. Dry up any pools of water on the surface, as this could lead to water marking.

All copper brassware is unlacquered and will patina. This is a natural process as the copper oxidises but to prevent the patina finish clean the surface regularly and apply a small amount of polish with Autosol metal clearer. 

WAXED COPPER BRASS & NICKEL

Clean with warm soapy water and a nonabrasive cloth and dry immediately after use. Avoid dripping taps, sharp objects, the use of abrasive products and harsh chemicals. To maintain the waxed finish reapply a suitable wax every 4-6 weeks following the manufacturer’s instructions. Dry up any pools of water on the surface, as this could lead to water marking.

Visit our bath care page for more information or download our hand made characteristics information.